1
00:00:03,500 --> 00:00:08,500
Mona writes to the Hawa expo, asking the price of a
booth and where it is.

2
00:00:09,050 --> 00:00:14,950
While the AI agent searches your business's information, it
writes to her: "One moment, I'm working on it..."

3
00:00:15,310 --> 00:00:19,690
Then it answers her from your product list: the
price as you entered it.

4
00:00:20,010 --> 00:00:25,990
And in its first reply it makes clear that it is an automated assistant,
and that she can ask for a member of staff whenever she likes.

5
00:00:30,105 --> 00:00:37,895
All of this also shows in ChatSheba CRM, so your
team sees the conversation as the customer sees it.

6
00:00:38,015 --> 00:00:44,145
And when she asks what the booth includes, the AI agent
answers from what you wrote in the knowledge documents.

7
00:00:44,265 --> 00:00:50,895
Then she asks for a booth with a special space, a request you
set in your settings for a teammate to handle.

8
00:00:51,015 --> 00:00:59,145
So the AI agent hands the conversation to the escalation team, and tells her that
one of your staff will follow up with her, without setting a time.

9
00:00:59,265 --> 00:01:04,165
And you get a notification in ChatSheba: "A
conversation needs your team."

10
00:01:04,285 --> 00:01:08,825
Urgent cases also reach you through your own
Telegram bot.

11
00:01:08,945 --> 00:01:13,205
With one click you open the conversation in
ChatSheba CRM.

12
00:01:13,325 --> 00:01:18,825
It shows in the escalation team's list, where Hala,
the expo manager, follows it.

13
00:01:20,485 --> 00:01:23,515
And she assigns it to Nader, from sales.

14
00:01:30,045 --> 00:01:35,955
Then he answers her himself, and the AI agent stays silent
for as long as Nader handles the conversation.

15
00:01:45,040 --> 00:01:50,960
Mona writes again; the AI agent answers first, and
it remembers the booth she asked about.