One customer, start to finish
One customer's conversation, from her first question to her return days later.
Light stretches show the AI agent and its setup. Dark stretches show your team at work in conversations.
Parts of the film
Choose a part to jump to it.
About this film
This film follows Mona, a customer writing to a furniture showroom. The AI agent answers her from the business's information, then hands her special request to the team. A member of staff takes the conversation and the AI agent stays silent. When Mona returns days later, the AI agent answers first and remembers what she asked about.
What the film shows
- The AI agent answers from your product list and your Knowledge documents.
- In its first reply it makes clear it is an automated assistant, and that the customer can ask for a member of staff at any time.
- It hands the escalation team what you set for staff to handle, without promising the customer a time.
- You get a notification in ChatSheba, and urgent cases also reach you through your own Telegram bot.
- The conversation is assigned to a member of staff, and the AI agent stays silent while they handle it.
What the film says
An English translation of the Arabic narration.
- Mona writes to the Zan and Kattan showroom, asking about a sofa's price and colour.
- While the AI agent searches your business's information, it writes to her: "One moment, I'm working on it..."
- Then it answers her from your product list: the price as you entered it.
- And in its first reply it makes clear that it is an automated assistant, and that she can ask for a member of staff whenever she likes.
- All of this also shows in ChatSheba CRM, so your team sees the conversation as the customer sees it.
- When she asks about delivery and assembly, the AI agent answers her from what you wrote in your Knowledge documents.
- Then she asks for a sofa in a custom size, a request you set, in your settings, for a member of staff to handle.
- So the AI agent hands the conversation to the escalation team, and tells her that one of your staff will follow up with her, without setting a time.
- And you get a notification in ChatSheba: "A conversation needs your team."
- Urgent cases also reach you through your own Telegram bot.
- With one click you open the conversation in ChatSheba CRM.
- It shows in the escalation team's list, where Hala, the showroom manager, follows it.
- And she assigns it to Nader, from sales.
- Then he answers her himself, and the AI agent stays silent for as long as Nader handles the conversation.
- Mona writes again, and the AI agent answers her first, and remembers the sofa she asked about.
