AI customer support for Arabic F&B and restaurants.
ChatSheba answers menu and pricing questions and collects order details and booking requests through WhatsApp. Information reaches the team for follow-up according to the agreed configuration and integration.
The problem in F&B operations
Menu, delivery and booking enquiries arrive while the team is busy. Structured detail collection supports follow-up, with availability and timing confirmed by the branch.
What the lunch rush puts on the line
- What a dish costs, or what goes into it.
- Collects items, the address and payment method, then passes the delivery request through the agreed confirmation process.
- Table reservations sent to the branch with party size, date and time.
- Complaints and catering requests, passed to staff.
What the AI handles
- Presents menu categories and answers price and ingredient questions in the brand's voice.
- Takes orders through structured intake — items, quantity, address, payment method.
- Presents approved delivery information; confirmation of timing depends on the branch or enabled integration.
- Collects the party size, preferred date and time, and sends the booking request to the branch for confirmation.
- Escalates complaints and custom catering to human staff with full context.
How Sheba fits
ChatSheba runs the ordering agent across WhatsApp Business API with media support for menu images and location pins; custom engineering connects it to your ordering and branch systems where deeper integration is required.
- See ChatSheba
Ordering on WhatsApp: ChatSheba
Presents approved menu information and collects order or booking-request details and the delivery location.
- See how AI agents work
Agents between order and branch
Which branch gets the order, and whether that branch confirmed it: an agent tracks both, and leaves complaints to your staff.
- Explore custom AI engineering
Custom ordering-system link
Sheba builds the connection for your restaurant, to its product standards, where orders need the ordering system and branch records.
What each order runs through
- ChatSheba on WhatsApp, with menu images and location pins.
- An AI agent taking orders and reservations.
- Custom engineering for ordering and branch systems.
Integration and data boundaries
Per-deployment data boundaries and custom attributes for last order, preferred branch, and delivery address. A dialect-native persona is configured per brand. Human escalation is built in for complaints and catering.
- PDPL-aware by design
- On-prem and regulated-residency paths
- Per-deployment data boundaries
- Human escalation as a control
Composite industry example
Orders arrive as messages, not forms. This composite comes from our deployments in Yemen: ChatSheba presents approved menu information and collects items, quantities, the address and payment method, or booking-request details. Details are passed to the team or connected system according to configuration. Order, booking and delivery-time confirmation depend on branch confirmation or an enabled integration.
How this pattern is set up
- Channels
- WhatsApp Business API
- Systems it reads and writes
- the ordering system and branch records
- Escalates to
- human staff on complaints and custom catering
Part of 30+ production deployments across 14+ industries.
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