Customer service across four core channels.
ChatSheba brings conversations from WhatsApp, Telegram, your website and your app into a shared inbox, so the team can follow requests and customer information in one place.
- 35+AI personas in production
- 14+industries deployed
- Secondsto a routine reply
- SupportedArabic dialects
- After hoursroutine questions answered
The four core channels
WhatsApp Business API
The channel most MENA customers reach for first. ChatSheba handles media, message templates, and the 24-hour customer-care window, so your team can answer and follow up without breaking WhatsApp's rules.
Telegram
Connect Telegram conversations to your assistant, its knowledge base and the customer-management system.
Web widget
A website chat widget that answers enquiries using your business information and collects customer details for follow-up.
Custom app SDK
An SDK that puts the same AI agent inside your own mobile or web app, so in-app support runs on the same intelligence as every other channel.
One unified inbox.
The team follows conversations from connected channels in a shared inbox. Customer identity and record matching across channels are defined during system configuration.
Additional channels by request
Social ad visitors can be directed to WhatsApp. Direct integration of additional channels is considered through a separate request, according to requirements and agreed scope.