One product of the Sheba ecosystem
An AI customer-service employee, supported by an integrated customer-management system.
ChatSheba handles customer enquiries in Arabic, its dialects and multiple languages, across WhatsApp, Telegram, your website and your app. It brings conversations and customer information together and hands cases that need a decision to your team.
- 35+AI personas in production
- 14+industries deployed
- Secondsto a routine reply
- SupportedArabic dialects
- After hoursroutine questions answered
On this page
Live demos
See it live
Showcase assistants you can open and talk to right now — no signup, no access code. Each one answers inside the sector it was built for.
This button is the product.
Our own support runs on ChatSheba — message it on WhatsApp and see how it answers.
Each demo opens in a new tab on our live platform.
From enquiry to follow-up
How it runs
Four connected capabilities: receive the conversation, understand the enquiry, organise customer information and hand over to the team when needed.
Channels
Four core channels. One shared inbox.
ChatSheba brings conversations from WhatsApp, Telegram, your website and your app into a shared inbox. Additional channels can be connected through a separate request and agreed scope.
WhatsApp Business API
The primary channel for most MENA customers, with media, templates, and the 24-hour window handled for you.
Telegram
Manage customer conversations on Telegram through the shared inbox.
Web widget
A web chat widget that drops onto your site and speaks your brand's Arabic.
Custom app SDK
An SDK to put the same AI agent inside your own mobile or web app.
Arabic handling
Arabic the way your customers actually write it.
ChatSheba understands Arabic in every dialect, alongside Modern Standard Arabic, English, and other languages. It reads text, voice notes, and images, recognizes sentiment on every message, and replies in your brand's voice.
- Arabic and its dialects, alongside multiple languages
- Multimodal input — text, voice notes, and images
- Sentiment recognition on every message
- Tuned to your brand's voice, in Arabic and English
See it answer
An illustrative example of collecting a customer request.
A hypothetical example showing detail collection and handover to the team. Order, availability and delivery-time confirmation remain with the responsible business.
- Customer
Hello, I’d like to ask about placing a delivery order.
- ChatSheba
Hello. Which items would you like, and what is the delivery address?
- Customer
I’ll send the items and address. Can the order be confirmed here?
- ChatSheba
I can collect the details for the team. A team member confirms availability and delivery time before approving the order.
The CRM layer
Customer conversations and information in one place.
Your team can follow conversations, contact information and request status, with user permissions and reports to help manage service.
Handover to your team
Human hand-off
ChatSheba escalates to a human agent on explicit triggers — complaints, legal or contract questions, custom pricing — and passes the full conversation context across so your customer never repeats themselves.
Free demo
We'll build one for your business — free.
Share information about your business so we can configure a ChatSheba demo using your content, then send the demo link on WhatsApp.
- Share your website or a short description
- We configure the demo with your business information
- A private demo link arrives on your WhatsApp
Production evidence
Where it already runs
Deployment patterns
Live across 14+ industries.
Composite examples by industry, drawn from our deployments in Yemen. Each illustrates a type of problem and how it is handled, rather than a case study of a single client.
Banking & Islamic microfinance
For recurring questions about accounts and financing products: answers from approved information and refers financing decisions to the responsible team.
Higher education
When admissions enquiries increase: answers questions about programmes and deadlines and collects application information in a structured form.
Food & beverage
Orders and reservations captured through a structured flow across channels; complaints escalated with full context.
Retail
For recurring product and pricing questions: answers from approved information and captures after-hours enquiries for follow-up.
Real estate
To understand buyer needs before follow-up: collects the budget, preferred area and purpose of purchase, then hands the conversation to the team.
Travel & documentation
To organise travel and documentation enquiries: answers from the business’s approved information and gathers request details for referral to an adviser.
What it brings together
What does ChatSheba bring together for a customer-service team?
An AI customer-service employee
Answers enquiries from your own business information, within the scope set during configuration.
Customer and conversation management
The team follows customer details and open requests from one place.
Connected core channels
WhatsApp, Telegram, website and app. Additional channels are considered through a separate request.
Configuration for your business
Approved content, your brand voice, and scenarios tested before anything goes live.
Human follow-up
A case that needs a decision reaches the team with the context already gathered.
Integrations, permissions and the capabilities switched on are defined during configuration.
Compliance
Compliance and data boundaries, by design.
ChatSheba is built PDPL-aware, with per-deployment data boundaries and paths for on-prem and regulated deployments. Compliance is part of the architecture, not bolted on afterward.
Built for teams that answer to a regulator
- PDPL-aware by default
- Per-deployment data boundaries
- On-prem and residency paths, scoped per deployment
- Human escalation as a control
Pricing
One platform, three volume tiers.
Every plan is the full platform — the same channels, capabilities, CRM, and support. Tiers differ only by monthly message volume, so you pick the cap that fits. Annual billing is one month free.
Starter
A production trial
$99per month2,500 smart messages
about 1,250 customer inquiries
Growth
Most chosenProduction operations
$299per month8,000 smart messages
about 4,000 customer inquiries
Business
Scaling operations
$499per month20,000 smart messages
about 10,000 customer inquiries
Enterprise
Regulated and multi-entityDedicated or hybrid hosting, data governance, multiple agents, and a formal SLA — scoped to your requirements.
- Annual billing: pay for 11 months, get 12.
- WhatsApp Business API fees are billed by Meta to your own account — the Sheba invoice covers AI processing only.
- A smart message is one agent message in or out; a typical customer inquiry is about two.
FAQ
Questions teams ask before they start.
Put a customized AI employee in production.
Tell us your channels and your use case. We'll set up ChatSheba for your team.
Try a live demo