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Capability layer: enterprise knowledge

Bring organisational knowledge closer to the people who need it.

The knowledge layer connects approved documents and sources, retrieving information relevant to the question according to user permissions.

Discuss your use case

From a document to an answer

From the moment knowledge comes in, its permissions stay attached to it. They are not a filter added at the end.

  1. Documents and records come in

    Agreed sources are connected and supported documents indexed so the system can retrieve relevant information.

  2. Retrieval at the moment of the question

    The answer is built from the passages that match the question, not from memory. This is retrieval-augmented generation (RAG), and the sources it drew on can be traced.

  3. An answer the asker is allowed to see

    Two people can ask the same question and get different answers, because each answer draws only on what that person’s role permits.

Where the knowledge comes from

We define the required knowledge sources and integration requirements based on the systems your organisation uses.

  • Document stores and shared drives

    The first place anyone looks, and where policies and internal guides are kept.

  • Business systems of record

    For questions a document cannot settle: the current state of a customer, an order or an operation.

  • Internal messaging and ticketing

    Use answers and information stored in work channels and requests within approved sources and permissions.

  • Knowledge bases and intranets

    Make knowledge documented by teams available for search and retrieval within the system’s scope.

The systems connected in a given deployment are agreed at scoping, together with how each one connects.

Who sees what, and the record of it

  • Answers follow roles and workspaces

    Permissions are set by role and workspace. A document restricted to one team never shapes an answer given to another.

  • A record of who asked what

    Any answer can be reviewed after the fact: who asked, when, and which sources it drew on are all kept.

  • Administration, retention and export

    Retention and export follow your organisation’s policy. On the admin side, connected sources and the people using them are managed in one place.

Two people can ask the same question and get different answers. That is the permission working.

FAQ

Questions about your organisation’s knowledge

Bring the question your staff keep failing to answer in time.

Bring it with two details: who must not see the answer, and where it is kept today.

Discuss your use case