AI for customer service and industrial request handling.
ChatSheba collects required specifications, dimensions and quantities, answers from the approved catalogue and refers quote requests to the responsible team. Required calculations and integrations are defined in the project scope.
The problem in industrial operations
Preparing a quote requires clear specifications, dimensions and quantities. Collecting these details from messages and calls can delay review, particularly when a product requires custom configuration.
From a spec request to a quote
- Spec sheets and current price lists, sent on request instead of a call to field staff.
- Sizing or configuring a product through a calculator-style flow.
- Quote requests captured as structured data: business name, tax ID, purchase volume.
- High-intent orders routed to an account manager with the technical detail.
- After a product changes, the contractor who asked for its spec sheet asks for it again.
What the AI handles
- Provides spec sheets, standard sizes, and current price lists on demand.
- Runs calculator-style flows for sized and configured products — bar sizes, system load, custom dimensions.
- Collects requirements for configured products and passes them to a specialist to review selection and required calculations.
- Captures B2B leads — business name, tax ID, purchase volume — into structured quote data.
- Routes high-intent orders to account managers with full technical context.
How Sheba fits
ChatSheba runs the B2B agent across WhatsApp Business API and the web with a product catalog of specs and pricing; custom engineering connects it to your quoting and order systems for deeper integration.
- See ChatSheba
ChatSheba for contractors and wholesalers
Takes quote requests on WhatsApp and the web, with specs and prices on hand.
- See how AI agents work
Agents that prepare quotes
The account manager approves the quote. An agent can assemble the request data from the conversation into a draft that waits for that approval.
- Explore custom AI engineering
Custom quoting and order integration
Sheba builds this to the same standards as its products, for when a quote has to read from the quoting system or write to the order system.
What sits behind each quote
- ChatSheba on WhatsApp and the web.
- An AI agent with catalogue and price-list knowledge.
- Calculator-style flows for sized and configured products.
- Custom engineering for quoting systems.
Integration and data boundaries
Per-deployment data boundaries and a product catalog with pricing and spec attributes that stays current. B2B lead capture is structured for handoff. Human escalation is built in for custom configurations and bulk orders.
- PDPL-aware by design
- On-prem and regulated-residency paths
- Per-deployment data boundaries
- Human escalation as a control
Composite industry example
A quote needs a person to price it. This composite comes from our deployments in Yemen: ChatSheba answers from the approved catalogue and collects company and request details for referral to the account manager. A specialist reviews specifications and any required calculations before approving the final quote and terms. Calculations and connected systems are defined in the project scope.
How this pattern is set up
- Channels
- WhatsApp and a web chat widget
- Systems it reads and writes
- the product catalog and the quoting system
- Escalates to
- account managers on high-intent B2B orders
Part of 30+ production deployments across 14+ industries.
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