AI support for travel and documentation.
ChatSheba helps organise travel enquiries and present service and document information from agency-approved sources. An adviser reviews cases and handles bookings and official applications.
The problem in travel operations
Travelers need visa requirements, document checklists, and pricing outside 9-to-5 hours, and the questions repeat — how long an Umrah visa takes, which papers are needed, what it costs. Agents spend hours requalifying the same inquiries, and demand spikes during Umrah and Hajj seasons.
A visa file, before it reaches a consultant
- Choosing a visa type and producing the document checklist for it.
- Price ranges for visas, passports, bookings and transport.
- Routine documentation questions through the Umrah and Hajj seasons.
- Traveller details captured into a structured profile.
- A consultant takes over once the traveler is ready to book or has sent documents.
What the AI handles
- Walks customers through visa-type selection and produces a tailored document checklist.
- Quotes pricing ranges per service — visas, passports, bookings, transport.
- Answers routine visa and documentation questions in formal Arabic.
- Captures lead details — name, destination, travel date — into a structured profile.
- Escalates to a human consultant when the customer is ready to book or has submitted documents.
How Sheba fits
ChatSheba runs the travel agent across WhatsApp Business API with structured intent routing across bookings, visas, passports, and transport; custom engineering connects it to your booking systems where deeper integration is required.
- See ChatSheba
Travel assistant on WhatsApp: ChatSheba
Routes each enquiry between bookings, visas, passports and transport, and walks the traveller through the right visa and its documents.
- See how AI agents work
Agents for document follow-up
Before the file reaches a consultant, an agent can check which submitted documents are missing and tell the traveller.
- Explore custom AI engineering
Custom booking-system link
Required integration with booking and documentation systems is defined after reviewing the systems and scope.
Inside the travel assistant
- ChatSheba on WhatsApp.
- An AI agent that routes each request by service type.
- Custom engineering for booking systems.
Integration and data boundaries
Per-deployment data boundaries and custom attributes for travel type, destination, and passenger count. Formal Arabic is used for visa and documentation language. Human escalation is built in for booking and document review.
- PDPL-aware by design
- On-prem and regulated-residency paths
- Per-deployment data boundaries
- Human escalation as a control
Composite industry example
Every destination carries its own document list. This composite comes from our deployments in Yemen: ChatSheba collects the service type, destination and date, and presents information and document lists approved by the agency. The adviser reviews the traveller’s circumstances and documents and handles bookings and official applications. A response is not a promise of visa approval.
How this pattern is set up
- Channels
- WhatsApp Business API
- Systems it reads and writes
- the booking and documentation system
- Escalates to
- a human consultant when ready to book
Part of 30+ production deployments across 14+ industries.
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