Resources
Guides to understanding AI and choosing what fits your business.
A term that means one thing in a brochure means something narrower in a deployment. Each guide below takes one of them (Arabic-native, AI agent, PDPL posture, the rules WhatsApp actually enforces) and puts the answer at the top, with the working underneath.
Arabic customer service starts with understanding the question.
Customers need clear answers suited to their questions, and teams need information they can act on. We configure ChatSheba around business content and brand style, then test the enquiries it needs to handle.
Last updated: August 2026WhatsApp gives you 24 hours. After that, the rules change.
Every business on the WhatsApp Business API lives inside a 24-hour session window: reply freely while it is open, send an approved template once it has closed. ChatSheba tracks the window per conversation and switches format on its own, so the rule stops being something your team has to remember.
Last updated: August 2026Chatbot, customer management or AI agent? Start with the task.
Conversation, customer records and action execution serve different purposes. A product may combine several functions, so compare actual capabilities, required integrations and the team’s role.
Last updated: August 2026What does an AI agent handle, and when does the team decide?
Operating an agent starts with a clear task and defined information sources and tools. We specify what it can execute, what requires approval and what should be handed to a team member.
Last updated: August 2026Every reply the agent sends is also a record.
PDPL-aware means the decisions a regulator would ask about are made and written down before go-live rather than after: what personal data the deployment touches, where it sits, who can reach it, and when a person takes over. It is a posture rather than a certificate, and no third-party attestation has been issued for ChatSheba.
Last updated: August 2026