Retail
Customer service and request collection in retail.
A composite industry example drawn from deployment experience. This example combines experience by industry rather than describing a single client. Its measures indicate what can be tracked, not published numerical results.
Last updated September 2026
The challenge
Product, price and delivery enquiries arrive across conversations, including outside the team’s working hours.
What we built
ChatSheba answers from approved product information and collects request and customer details for follow-up.
How it operates
The team follows requests and complaints, while availability and order-status updates depend on the information and integrations available.
The measure
Suggested measure to track: The share of conversations that reach a salesperson, and the share of those that close.
What happens next
The agent quotes; it does not negotiate. Anything that would change a price moves to a person, and the buyer's record moves with it.
This example combines experience by industry rather than describing a single client. Its measures indicate what can be tracked, not published numerical results.
Sheba’s overall experience
- 30+production deployments
- 35+AI agent personas
- 14+industries
These figures describe Sheba’s overall experience, not this example or a single client.