Case studies
Industry examples from Sheba deployments.
Composite examples from our experience in Yemen, explaining the problem, solution and operating approach in each industry. Each example is not a single-client case study, and suggested measures are not presented as achieved results.
- 30+production deployments
- 35+AI agent personas
- 14+industries
Find the pattern that matches your operation
The deployment patterns below are grouped by the operating context they run in.
Regulated sectors
Banking, microfinance, and healthcare deployments running inside PDPL-aware data boundaries with human escalation.
Customer service in microfinance
Sharia-compliant microfinance bankWhatsApp Business API
The team reviews the request and conversation context, asks for missing information where needed, and retains responsibility for final eligibility and financing decisions.
Read the patternAI service-desk assistant for healthcare
Private hospitalWhatsApp Business API, web
Non-clinical questions are answered without the receptionist leaving her position. Appointment requests collect in one record the provider can read demand from, department by department.
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Commerce and services
Retail, F&B, real estate, and travel deployments scaling customer support and lead qualification across WhatsApp and web.
Organising university admissions enquiries
Higher educationWhatsApp Business API, web chat widget
The admissions team reviews collected information and handles exceptions, qualification equivalency and academic decisions.
Read the patternCustomer service and request collection in retail
RetailWhatsApp Business API, web chat widget
The team follows requests and complaints, while availability and order-status updates depend on the information and integrations available.
Read the patternOrganising restaurant requests through WhatsApp
Restaurants and food serviceWhatsApp Business API
Details are passed to the team or connected system according to configuration. Order, booking and delivery-time confirmation depend on branch confirmation or an enabled integration.
Read the patternQualifying property buyer enquiries
Real estateWhatsApp Business API, Telegram, web
The team follows the opportunity and visit request, handling contracts, negotiation and confirmation of dates.
Read the patternOrganising travel and documentation enquiries
Travel and documentationWhatsApp Business API
The adviser reviews the traveller’s circumstances and documents and handles bookings and official applications. A response is not a promise of visa approval.
Read the patternRouting vehicle and service enquiries
Automotive sales and serviceWhatsApp Business API, web
The case is routed to sales or service according to routing rules, and the responsible team confirms the appointment, price and required services.
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Industrial and B2B
Manufacturing and B2B deployments running technical Q&A, structured quoting, and lead capture into the sales pipeline.
Organising industrial quote requests
Manufacturing and business-to-business salesWhatsApp Business API, web
A specialist reviews specifications and any required calculations before approving the final quote and terms. Calculations and connected systems are defined in the project scope.
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The examples are industry composites from Sheba’s experience in Yemen, not individual client stories. Measures are suggested for tracking; no numerical results are reported for each example.