Higher education
Organising university admissions enquiries.
A composite industry example drawn from deployment experience. This example combines experience by industry rather than describing a single client. Its measures indicate what can be tracked, not published numerical results.
Last updated September 2026
The challenge
Questions about programmes, fees and deadlines increase during admissions alongside applications requiring specialist review.
What we built
A WhatsApp agent walks a prospective student to a faculty and a programme, then returns that programme's fees, instalment plan and required documents. The student's track and target programme are recorded from the first message rather than the first phone call.
How it operates
The admissions team reviews collected information and handles exceptions, qualification equivalency and academic decisions.
The measure
Suggested measure to track: The share of applicants whose profile is complete before the first human contact.
What happens next
Transfer credits, exceptional instalments and accreditation detail stay human decisions. The file reaches the officer with the questions already on it.
This example combines experience by industry rather than describing a single client. Its measures indicate what can be tracked, not published numerical results.
Sheba’s overall experience
- 30+production deployments
- 35+AI agent personas
- 14+industries
These figures describe Sheba’s overall experience, not this example or a single client.